diff --git a/addons/website_livechat/views/website_livechat.xml b/addons/website_livechat/views/website_livechat.xml
index 144320e2bc1772a209e8dda88d045491b48dddf4..2ad03d7be27b11ad0d72fdf6c1cbbeb812d19c82 100644
--- a/addons/website_livechat/views/website_livechat.xml
+++ b/addons/website_livechat/views/website_livechat.xml
@@ -125,7 +125,8 @@
                             <t t-foreach="team" t-as="user" class="media">
                                 <div class="media">
                                     <div class="pull-left">
-                                        <img t-att-src="'data:image/png;base64,' + user.image_small" class="img-rounded" t-att-alt="user.name"/>
+                                        <img t-att-src="user.image_small and ('data:image/png;base64,' + user.image_small) or '/web/static/src/img/placeholder.png'"
+                                            class="img-rounded" t-att-alt="user.name"/>
                                     </div>
                                     <div class="media-body">
                                         <h5><t t-esc="user.name"/></h5>