diff --git a/addons/im_odoo_support/__init__.py b/addons/im_odoo_support/__init__.py
new file mode 100644
index 0000000000000000000000000000000000000000..e69de29bb2d1d6434b8b29ae775ad8c2e48c5391
diff --git a/addons/im_odoo_support/__openerp__.py b/addons/im_odoo_support/__openerp__.py
new file mode 100644
index 0000000000000000000000000000000000000000..2e90ddc7d875bc35e3031208bf91e93fe4568390
--- /dev/null
+++ b/addons/im_odoo_support/__openerp__.py
@@ -0,0 +1,27 @@
+{
+ 'name' : 'Odoo Live Support',
+ 'author': 'OpenERP SA',
+ 'version': '1.0',
+ 'summary': 'Chat with the Odoo collaborators',
+ 'category': 'Tools',
+ 'complexity': 'medium',
+ 'website': 'https://www.odoo.com/',
+ 'description':
+ """
+Odoo Live Support
+=================
+
+Ask your functionnal question directly to the Odoo Operators with the livechat support.
+
+ """,
+ 'data': [
+ "views/im_odoo_support.xml"
+ ],
+ 'depends' : ["web", "im_chat"],
+ 'qweb': [
+ 'static/src/xml/im_odoo_support.xml'
+ ],
+ 'installable': True,
+ 'auto_install': True,
+ 'application': True,
+}
diff --git a/addons/im_odoo_support/static/img/odoo_o_small.png b/addons/im_odoo_support/static/img/odoo_o_small.png
new file mode 100644
index 0000000000000000000000000000000000000000..6973242afa6d1cee00304f33e97ffd082c79883a
Binary files /dev/null and b/addons/im_odoo_support/static/img/odoo_o_small.png differ
diff --git a/addons/im_odoo_support/static/src/js/im_odoo_support.js b/addons/im_odoo_support/static/src/js/im_odoo_support.js
new file mode 100644
index 0000000000000000000000000000000000000000..1a6cf4b51e8d6718cef6c4e5560a51c78052af3d
--- /dev/null
+++ b/addons/im_odoo_support/static/src/js/im_odoo_support.js
@@ -0,0 +1,134 @@
+(function(){
+
+ "use strict";
+
+ var _t = openerp._t;
+ openerp.im_odoo_support = {};
+ var COOKIE_NAME = 'livechat_conversation';
+ var SERVICE_URL = 'https://services.odoo.com/';
+
+ openerp.im_odoo_support.OdooSupport = openerp.Widget.extend({
+ init: function(login, uuid, params, options){
+ var self = this;
+ this._super();
+ this.login = login;
+ this.uuid = uuid;
+
+ this.options = _.extend(options || {}, {'defaultUsername' : login});
+ this.params = _.extend(params || {}, {'database_uuid' : uuid});
+
+ this.assets_loaded = false;
+ this.session = false;
+ // bind event
+ $(window).on("odoo_support_ready_to_bind", this, _.bind(this.bind_actions, this));
+ },
+ bind_actions: function(event, button){
+ if(button === 'usermenu'){
+ openerp.client.$('.oe_user_menu_placeholder .odoo_support_contact').on('click', this, _.bind(this.click_action, this));
+ // check auto start if cookie
+ var session = openerp.get_cookie(COOKIE_NAME);
+ if(session){
+ this.start_support();
+ }
+ }
+ if(button === 'im_contact'){
+ if(openerp.im_chat && openerp.im_chat.single){
+ openerp.im_chat.single.$('.odoo_support_contact').on('click',this, _.bind(this.click_action, this));
+ }
+ }
+ },
+ click_action: function(){
+ var session = openerp.get_cookie(COOKIE_NAME);
+ if(!session){
+ this.start_support();
+ }
+ },
+ start_support: function(){
+ var self = this;
+ if(!this.assets_loaded){
+ this.load_assets().then(function(){
+ try{
+ odoo_support.im_livechat.support = new odoo_support.im_livechat.LiveSupport(self.options, self.params);
+ // bind event change status
+ odoo_support.im_livechat.support.on('im_odoo_support_status', this, function(is_online){
+ if(openerp.im_chat && openerp.im_chat.single){
+ openerp.im_chat.single.support_user.$(".oe_im_user_online").toggle(is_online);
+ }
+ });
+ }catch(e){
+ self.error_on_start(e);
+ }
+ }).fail(function(e){
+ self.error_on_start(e);
+ });
+ }else{
+ odoo_support.im_livechat.support.start();
+ }
+ },
+ error_on_start: function(e){
+ self.assets_loaded = false;
+ openerp.client.do_warn(_t("Error"), _t("The connection with the Odoo Support Server failed. Please retry in a few minutes, or send an email to support@odoo.com ."));
+ },
+ load_assets: function(){
+ var self = this;
+ var add_asset = function(file_url, type) {
+ var def = $.Deferred();
+ if(type === 'js'){
+ $.getScript( file_url, function( data, textStatus, jqxhr ) {
+ def.resolve();
+ }).fail(function(){
+ def.reject();
+ });
+ return def;
+ }else{
+ $('<link rel="stylesheet" href="' + file_url + '"></link>').appendTo($("head")).ready(function() {
+ def.resolve();
+ });
+ return def;
+ }
+ };
+ var defs = [];
+ defs.push(add_asset(SERVICE_URL+"odoo-livechat/assets/js", 'js'));
+ defs.push(add_asset(SERVICE_URL+"odoo-livechat/assets/css", 'css'));
+ return $.when.apply($, defs).then(function(res){
+ self.assets_loaded = true;
+ return res;
+ }, function(){
+ self.error_on_start();
+ });
+ },
+ });
+
+ // display support contact button (in chat user list, if installed) and in dropdown user menu.
+ if(openerp.im_chat){
+ openerp.im_chat.InstantMessaging.include({
+ start: function(){
+ this._super.apply(this, arguments);
+ var user = {
+ "id" : -1,
+ "name": _t('Odoo Support'),
+ "im_status": 'online',
+ "image_url": "/im_odoo_support/static/img/odoo_o_small.png"
+ };
+ var widget = new openerp.im_chat.UserWidget(self, user);
+ widget.prependTo(self.$(".oe_im_users"));
+ widget.$el.addClass('odoo_support_contact');
+ this.support_user = widget;
+
+ $(window).trigger('odoo_support_ready_to_bind','im_contact');
+ },
+ search_users_status: function(e){
+ var self = this;
+ this._super.apply(this, arguments).then(function(res){
+ if(self.$('.oe_im_searchbox').val().length === 0 || _t("Odoo Support").toLowerCase().indexOf(self.$('.oe_im_searchbox').val().toLowerCase()) != -1){
+ self.support_user.$el.show();
+ }else{
+ self.support_user.$el.hide();
+ }
+ return res;
+ });
+ }
+ });
+ }
+
+})();
diff --git a/addons/im_odoo_support/static/src/xml/im_odoo_support.xml b/addons/im_odoo_support/static/src/xml/im_odoo_support.xml
new file mode 100644
index 0000000000000000000000000000000000000000..f7154797c37b0a5dcedf186f990a1800f872a620
--- /dev/null
+++ b/addons/im_odoo_support/static/src/xml/im_odoo_support.xml
@@ -0,0 +1,11 @@
+<?xml version="1.0" encoding="UTF-8"?>
+
+<templates xml:space="preserve">
+ <t t-extend="UserMenu">
+ <t t-jquery=".dropdown-menu li:eq(3)" t-operation="after">
+ <li class="odoo_support_contact">
+ <a data-menu="odoo_support" href="#">Odoo Support</a>
+ </li>
+ </t>
+ </t>
+</templates>
diff --git a/addons/im_odoo_support/views/im_odoo_support.xml b/addons/im_odoo_support/views/im_odoo_support.xml
new file mode 100644
index 0000000000000000000000000000000000000000..e8e5ecf77f468e473c8565b9ee3e700ff84b7d5c
--- /dev/null
+++ b/addons/im_odoo_support/views/im_odoo_support.xml
@@ -0,0 +1,20 @@
+<?xml version="1.0" encoding="utf-8"?>
+<openerp>
+ <data>
+
+ <template id="assets_backend" name="im_odoo_support assets" inherit_id="web.assets_backend">
+ <xpath expr="." position="inside">
+ <script type="text/javascript" src="/im_odoo_support/static/src/js/im_odoo_support.js"></script>
+ <script type="text/javascript">
+ (function() {
+ openerp.im_odoo_support.support = new openerp.im_odoo_support.OdooSupport(
+ "<t t-esc="request.session.login"/>",
+ "<t t-esc="request.registry['ir.config_parameter'].get_param(request.cr, request.uid, 'database.uuid')"/>"
+ );
+ })();
+ </script>
+ </xpath>
+ </template>
+
+ </data>
+</openerp>