Skip to content

Update logic after order-item rejection in MM

When we check an order-item, it can be completed, rejected, or in intermediate steps.

When it is rejected, it can be either in error or cancelled. When is cancelled, it disappears from the Community interface and therefore we must create another one.

On the other hand, if the order-item is under the error status, agents can correct its data and try its completion again, so in this case here we cannot delete the MMOrderItemID information from OTRS.

Edited by Administrator

Merge request reports

Loading