home.md

+# OTRS SomConnexio library
 
-## [Processes]
+Manage the business logic between Som Connexió tools and OTRS (ticketing system)
 
+![overview](overview.png)
 
-[Processes]: processes/README
+## Processes
+
+This library cover the next processes:
+
+### Provision
+
+* [Provision ticket creation](processes/provision-ticket-creation)
+
+* [Create the OrderItem in MM system](processes/mm-order-item-creation)
+
+* [Notify the state of Vodafone provision services](processes/notify-vdf-provisions)
+
+* [Create contracts from provision tickets and order info](processes/create-contract-from-ticket)
+
+### Customer management
+
+* [Manage the customer language integration](processes/manage-customeruser-language)
+
+## OTRS Entities
+
+Which entities of OTRS we use in the integrations?
+
+* [Ticket](entities/otrs-entities#Ticket)
+* [Article](entities/article)
+* [DynamicField](entities/DynamicField)
+* [CustomerUser](entities/CustomerUser)