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Add OTRS-ERP entity mapping
authored
Sep 01, 2020
by
Daniel Palomar
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@@ -6,7 +6,7 @@ Manage the business logic between Som Connexió tools and OTRS (ticketing system
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@@ -6,7 +6,7 @@ Manage the business logic between Som Connexió tools and OTRS (ticketing system
## Processes
## Processes
This library cover the next processes:
This library cover
s
the next processes:
### Provision
### Provision
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@@ -26,10 +26,21 @@ This library cover the next processes:
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Which entities of OTRS we use in the integrations?
Which entities of OTRS we use in the integrations?
*
[
Ticket
](
entities/otrs-entities#Ticket
)
*
[
Ticket
](
otrs-entities/ticket
)
*
[
Article
](
entities/article
)
*
[
Article
](
otrs-entities/article
)
*
[
DynamicField
](
entities/DynamicField
)
*
[
DynamicField
](
otrs-entities/dynamic-field
)
*
[
CustomerUser
](
entities/CustomerUser
)
*
[
CustomerUser
](
otrs-entities/customer-user
)
## Mapping ERP — OTRS
The mapping between the entities of ERP and OTRS is:
*
Ticket --> Contract
*
CustomerUser --> Partner
Article and the list of DynamicFields are related to Ticket. The combination of ticket, dynamc fields and article is mapped with Contract.

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@@ -41,7 +52,7 @@ Which entities of OTRS we use in the integrations?
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@@ -41,7 +52,7 @@ Which entities of OTRS we use in the integrations?
Follow the next intructions to preview the wiki in your computer.
Follow the next intructions to preview the wiki in your computer.
We use
[
Pyenv
](
https://github.com/coopdevs/handbook/wiki/Uso-de-pyenv-en-Coopdevs
)
to manage the Python version and dependencies.
We use
[
Pyenv
](
https://github.com/coopdevs/handbook/wiki/Uso-de-pyenv-en-Coopdevs
)
to manage the Python version and dependencies.
Follow the instructions to install Pyenv and then you must
to
create a virtualenv called
`otrs-somconnexio.wiki`
:
Follow the instructions to install Pyenv and then you must create a virtualenv called
`otrs-somconnexio.wiki`
:
```
```
$ pyenv virtualenv 3.8.2 otrs-somconnexio.wiki
$ pyenv virtualenv 3.8.2 otrs-somconnexio.wiki
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