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Add OTRS-ERP entity mapping
authored
Sep 01, 2020
by
Daniel Palomar
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@@ -6,7 +6,7 @@ Manage the business logic between Som Connexió tools and OTRS (ticketing system
## Processes
This library cover the next processes:
This library cover
s
the next processes:
### Provision
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@@ -26,10 +26,21 @@ This library cover the next processes:
Which entities of OTRS we use in the integrations?
*
[
Ticket
](
entities/otrs-entities#Ticket
)
*
[
Article
](
entities/article
)
*
[
DynamicField
](
entities/DynamicField
)
*
[
CustomerUser
](
entities/CustomerUser
)
*
[
Ticket
](
otrs-entities/ticket
)
*
[
Article
](
otrs-entities/article
)
*
[
DynamicField
](
otrs-entities/dynamic-field
)
*
[
CustomerUser
](
otrs-entities/customer-user
)
## Mapping ERP — OTRS
The mapping between the entities of ERP and OTRS is:
*
Ticket --> Contract
*
CustomerUser --> Partner
Article and the list of DynamicFields are related to Ticket. The combination of ticket, dynamc fields and article is mapped with Contract.

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@@ -41,7 +52,7 @@ Which entities of OTRS we use in the integrations?
Follow the next intructions to preview the wiki in your computer.
We use
[
Pyenv
](
https://github.com/coopdevs/handbook/wiki/Uso-de-pyenv-en-Coopdevs
)
to manage the Python version and dependencies.
Follow the instructions to install Pyenv and then you must
to
create a virtualenv called
`otrs-somconnexio.wiki`
:
Follow the instructions to install Pyenv and then you must create a virtualenv called
`otrs-somconnexio.wiki`
:
```
$ pyenv virtualenv 3.8.2 otrs-somconnexio.wiki
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