processes/create-contract-from-ticket.md

+# Create contracts from provision tickets and order info - ERP (Tryton) -> OTRS
+
+## Steps
+
+1. Poll all the provision ticket and process the closed successful to create a Contracts in the ERP.
+
+## Sequential diagram
+
+![sequential-diagram]
+
+[sequential-diagram]: diagrams/Create-contract-from-provision-ticket.png
+
+## Code usage
+
+https://gitlab.com/coopdevs/som-connexio-tryton-module/-/blob/epic/mobile-provision-tryton-to-otrs/provision_service.py#L40