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feat(TicketFactory): add new pack-related parameters to customer and service data

Gerard Funosas requested to merge feature/new-pack-notifications-otrs into feature/PACKS

CHANGELOG:

### Added
- [#929](https://git.coopdevs.org/coopdevs/som-connexio/odoo-somconnexio/-/merge_requests/929) Add new pack-related parameters to customer and service data

Related card: https://trello.com/c/q85FPwFY/1469-otrs-som-connexi%C3%B3-sistema-de-notificacions-per-packs-otrs

⚠ Depends on: ⚠ https://git.coopdevs.org/coopdevs/som-connexio/otrs-somconnexio/-/merge_requests/169

Edited by Gerard Funosas

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