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Coopdevs
Som Connexió
OTRS
PyOTRS
Commits
0341e3dc
Commit
0341e3dc
authored
8 years ago
by
Robert Habermann
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rename all_articles to articles
parent
704e8b93
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1 changed file
pyotrs/lib.py
+18
-9
18 additions, 9 deletions
pyotrs/lib.py
with
18 additions
and
9 deletions
pyotrs/lib.py
+
18
−
9
View file @
0341e3dc
...
@@ -793,14 +793,17 @@ class Client(object):
...
@@ -793,14 +793,17 @@ class Client(object):
* ticket_get_by_number
* ticket_get_by_number
"""
"""
def
ticket_get_by_id
(
self
,
ticket_id
,
dynamic_fields
=
True
,
all_articles
=
False
):
def
ticket_get_by_id
(
self
,
ticket_id
,
dynamic_fields
=
True
,
articles
=
False
):
"""
ticket_get_by_id
"""
ticket_get_by_id
Args:
Args:
ticket_id (int): Integer value of a Ticket ID
ticket_id (int): Integer value of a Ticket ID
dynamic_fields (bool): will request OTRS to include all
dynamic_fields (bool): will request OTRS to include all
Dynamic Fields (*default: True*)
Dynamic Fields (*default: True*)
all_
articles (bool): will request OTRS to include all
articles (bool): will request OTRS to include all
Articles (+default: False*)
Articles (+default: False*)
Returns:
Returns:
...
@@ -813,20 +816,23 @@ class Client(object):
...
@@ -813,20 +816,23 @@ class Client(object):
payload
=
{
payload
=
{
"
SessionID
"
:
self
.
session_id_store
.
value
,
"
SessionID
"
:
self
.
session_id_store
.
value
,
"
TicketID
"
:
"
{}
"
.
format
(
ticket_id
),
"
TicketID
"
:
"
{}
"
.
format
(
ticket_id
),
"
AllArticles
"
:
int
(
all_
articles
),
"
AllArticles
"
:
int
(
articles
),
"
DynamicFields
"
:
int
(
dynamic_fields
)
"
DynamicFields
"
:
int
(
dynamic_fields
)
}
}
return
self
.
_ticket_get_json
(
url
,
payload
)
return
self
.
_ticket_get_json
(
url
,
payload
)
def
ticket_get_by_ids
(
self
,
ticket_id_list
,
dynamic_fields
=
True
,
all_articles
=
False
):
def
ticket_get_by_ids
(
self
,
ticket_id_list
,
dynamic_fields
=
True
,
articles
=
False
):
"""
ticket_get_by_ids
"""
ticket_get_by_ids
Args:
Args:
ticket_id_list (list): List of Integer value
ticket_id_list (list): List of Integer value
dynamic_fields (bool): will request OTRS to include all
dynamic_fields (bool): will request OTRS to include all
Dynamic Fields (*default: True*)
Dynamic Fields (*default: True*)
all_
articles (bool): will request OTRS to include all
articles (bool): will request OTRS to include all
Articles (*default: False*)
Articles (*default: False*)
Returns:
Returns:
...
@@ -839,20 +845,23 @@ class Client(object):
...
@@ -839,20 +845,23 @@ class Client(object):
payload
=
{
payload
=
{
"
SessionID
"
:
self
.
session_id_store
.
value
,
"
SessionID
"
:
self
.
session_id_store
.
value
,
"
TicketID
"
:
'
,
'
.
join
([
str
(
item
)
for
item
in
ticket_id_list
]),
"
TicketID
"
:
'
,
'
.
join
([
str
(
item
)
for
item
in
ticket_id_list
]),
"
AllArticles
"
:
int
(
all_
articles
),
"
AllArticles
"
:
int
(
articles
),
"
DynamicFields
"
:
int
(
dynamic_fields
)
"
DynamicFields
"
:
int
(
dynamic_fields
)
}
}
return
self
.
_ticket_get_json
(
url
,
payload
)
return
self
.
_ticket_get_json
(
url
,
payload
)
def
ticket_get_by_number
(
self
,
ticket_number
,
dynamic_fields
=
True
,
all_articles
=
False
):
def
ticket_get_by_number
(
self
,
ticket_number
,
dynamic_fields
=
True
,
articles
=
False
):
"""
ticket_get_by_number
"""
ticket_get_by_number
Args:
Args:
ticket_number (unicode): Integer value of a Ticket ID
ticket_number (unicode): Integer value of a Ticket ID
dynamic_fields (bool): will request OTRS to include all
dynamic_fields (bool): will request OTRS to include all
Dynamic Fields (*default: True*)
Dynamic Fields (*default: True*)
all_
articles (bool): will request OTRS to include all
articles (bool): will request OTRS to include all
Articles (*default: False*)
Articles (*default: False*)
Returns:
Returns:
...
@@ -869,7 +878,7 @@ class Client(object):
...
@@ -869,7 +878,7 @@ class Client(object):
tid
=
result_list
[
0
]
tid
=
result_list
[
0
]
return
self
.
ticket_get_by_id
(
tid
,
return
self
.
ticket_get_by_id
(
tid
,
dynamic_fields
=
dynamic_fields
,
dynamic_fields
=
dynamic_fields
,
all_
articles
=
all_
articles
)
articles
=
articles
)
else
:
else
:
raise
TicketSearchNumberMultipleResults
(
"
Found more that one result for
"
raise
TicketSearchNumberMultipleResults
(
"
Found more that one result for
"
"
Ticket Number: {0}
"
.
format
(
ticket_number
))
"
Ticket Number: {0}
"
.
format
(
ticket_number
))
...
...
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