Update logic after order-item rejection in MM
When we check an order-item, it can be completed, rejected, or in intermediate steps.
When it is rejected, it can be either in error or cancelled.
When is cancelled
, it disappears from the Community interface and therefore we must create another one.
On the other hand, if the order-item is under the error
status, agents can correct its data and try its completion again, so in this case here we cannot delete the MMOrderItemID
information from OTRS.
Edited by Administrator