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Draft: Refactor ticket update services

Administrator requested to merge refactor-ticket-update-services into master

Unite services that send provisioning articles to OTRS tickets

  • Create class "update_process_ticket_with_provisioning_information.py" and its test
  • Remove the three classes that are covered with it, and their tests:
    • update_process_ticket_with_VF_provisioning.py
    • update_process_ticket_with_MM_success_answer.py
    • update_process_ticket_with_completed_order_item.py
  • Update CHANGELOG.md

Move article classes to an "articles" folder And article tests to "tests/otrs_models/articles" folder

Inherit _body_from_dct method from AbstractArticle

Add service to warn OTRS about a completed MM OrderItem

  • Update update_process_ticket_with_MM_error.py and update_process_ticket_with_MM_success_answer.py with this new feature purpose.
Edited by Administrator

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